Our guarantee
We want the right part on your line. If a stock item is not what you needed, you may return it within 30 days of delivery for a refund or exchange under the terms below. Last updated: August 27, 2026.
What can be returned
Unused, uninstalled stock products in original, resalable condition and packaging are eligible for return within 30 days of delivery. Clamps, fittings, adapters, tools and accessories in their sealed packaging are the most straightforward to return.
The following are not returnable: cut-to-length hose and custom-crimped assemblies (they are made to your specification and cannot be restocked), items that have been installed, pressurized, or exposed to fuel, chemicals or solvents, and clearance items marked final sale. Bulk factory reels that have been opened or partially spooled are not returnable.
How to start a return
Email support@zirconhoses.store or call the number on our Contact page with your order number and the items you want to return. We will issue a Return Merchandise Authorization (RMA) number and the return address. Returns sent without an RMA number may be delayed or refused.
Pack the items securely in their original packaging and write the RMA number on the outside of the box. You are responsible for return shipping unless the return is the result of our error (wrong item shipped, defective product, or a picking mistake), in which case we provide a prepaid label.
Refunds
Once your return arrives and passes inspection, we process the refund to your original payment method within 3–5 business days. Your bank or card issuer may take a few additional days to post it. We refund the price of the returned goods; original shipping charges are non-refundable except where the return is our error.
A restocking fee of up to 15% may apply to large or special-order stock items returned in resalable condition; if it applies to your order we will tell you before you ship anything back.
Exchanges
The fastest way to exchange an item for a different size is to place a new order for the correct part and return the original for a refund. If you would rather do a direct exchange, contact us and we will arrange it.
Defective or warranty items
If a product fails due to a manufacturing defect, contact us with your order number and a description or photo of the fault. Verified defects are replaced or refunded in full, including shipping both ways, and are not subject to the 30-day window where a manufacturer warranty is longer.
Order cancellations
You can cancel an order at no charge any time before it ships. Because stock orders often ship within hours, email or call us as soon as possible with your order number. If the order has already shipped, treat it as a return under the terms above; if it is a cut-to-length or custom assembly that has already been made, it may not be cancellable — we will tell you the status when you contact us.
Wrong item or shortage
If you receive the wrong item, or a line is short, contact us within 5 business days with your order number and a photo of what arrived. We correct picking and packing errors at our cost — we ship the right part immediately and send a prepaid label for anything that needs to come back. You should not be out of pocket for our mistake.
Condition of returned goods
Returned items must arrive in resalable condition: unused, uninstalled, free of thread tape, sealant, fuel or chemical residue, and in their original packaging with any included hardware. We inspect every return; items that arrive used, damaged by the customer, or missing parts may be refused or subject to a reduced refund, and we will contact you before making that decision.
Refund method and timing
Approved refunds are issued to the original payment method only — we cannot refund to a different card or account. Once we inspect and approve your return, we submit the refund within 3–5 business days; how quickly it appears then depends on your bank or card issuer, typically another 2–10 days. We email you when the refund is submitted.
Manufacturer warranties
Many of the products we sell carry a manufacturer’s warranty that is longer than our 30-day return window and covers defects in materials and workmanship. If a product fails under such a warranty, contact us and we will help you process the claim with the manufacturer or handle it directly where we are able.
International returns
Customers outside the United States are responsible for return shipping, any duties or taxes on the return, and the risk of loss in transit — we recommend a tracked, insured method. Once the goods arrive and pass inspection we refund the product price in the original currency your card was charged; we cannot reimburse international return postage except where the return is our error. Contact us before returning an international order so we can supply the correct customs paperwork and the return address.
Questions
If anything about a return is unclear, email support@zirconhoses.store with your order number before you ship — a two-minute message saves days, and we would rather get it right than have you guess.