How we ship
Zircon Hose Co. ships every stock order from our warehouse at 1421 W Cermak Rd, Unit 4, Chicago, IL 60608. Last updated: August 27, 2026.
Orders placed before 2:00 PM Central Time on a business day are picked, cut and packed the same day. Orders placed after the cutoff, on weekends, or on U.S. federal holidays are processed the next business day. Cut-to-length hose and crimped assemblies are made to order and follow the same same-day cutoff whenever the requested length and end fittings are in stock.
Carriers, zones and transit times
Small parts, clamps, fittings and short hose lengths ship via UPS Ground or USPS Ground Advantage. Reels, bulk hose over 100 feet, and heavy assemblies ship via UPS Ground or LTL freight depending on weight and dimensions.
Ground transit within the contiguous United States is typically 1–5 business days from Chicago: 1–2 days to the Midwest, 3–4 days to the East and South, and 4–5 days to the West Coast. Freight shipments are quoted with an estimated delivery window at checkout or by our team before the order is released. We do not guarantee a delivery date on ground service; if you need a firm date, contact us for an expedited or guaranteed air quote.
Shipping charges
Shipping is calculated at checkout from the live carrier rate for your address, package weight and dimensions. Oversized reels and freight items may carry a handling surcharge that is shown before you pay. We do not mark up published carrier rates on standard ground shipments.
Local pickup at our Chicago counter is available at no charge; select Local Pickup at checkout and we will email you when your order is staged.
Tracking
A tracking number is emailed to you the moment your label is created. Freight shipments receive a pro number and the carrier’s terminal contact. If you have not received tracking within one business day of your order confirmation, contact us and we will locate it.
Lost, delayed or damaged shipments
Inspect every shipment on arrival. If a box or reel arrives visibly damaged, note it on the carrier’s delivery receipt before signing and photograph the damage. Report shipping damage or a missing package to us within 5 business days of the delivery date (or expected delivery date) so we can file a carrier claim and get a replacement moving.
If a tracked package is confirmed lost in transit by the carrier, we will reship the order or refund it in full at your choice. We cannot be responsible for delays caused by the carrier, weather, or an incorrect address supplied at checkout.
Addresses, APO/FPO and international
Please double-check your shipping address; we are not able to reroute a package once it is in the carrier network, and address-correction fees are passed through at cost. We ship to all 50 U.S. states and to APO/FPO addresses via USPS. International orders are quoted case by case — contact us with your list and destination and we will confirm freight, duties and lead time before charging anything.